Your goals are our goals
The key difference in Air New Zealand Gas Turbines' service is our focus
on customer support. Maybe it's our background in supporting airline day of
operations but our customers always comment on our dedication to providing a
customised solution to their needs.
Air New Zealand Gas Turbines assigns a dedicated customer support
representative – our customers' 'go-to guy' – for every depot visit
or field service requirement.
Our idea of customer support means..
- Single point of
contact for customer during work in progress
- Extensive gas turbine
experience and access to subject matter experts
- Involved end-to-end
from proposal development to engine installation
- Weekly progress
reports
- Technical and field
visit reports
- Customer specific
requirements are fully documented
- Committed to total quality
and customer satisfaction
- Customer satisfaction
and feedback follow-up